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Policies + FAQ


All sales are finalThe Butter Bar Skincare does not offer refunds.

Can I make changes to my order once it is submitted?

Due to all orders are handcrafted and limited ingredients once an order is submitted we do not allow any changes or updates. No Exceptions. If you are needing assistance with product recommendations please email we will respond within 48 business hours.


We highly recommend performing a skin test before using Naavah Skincare products. Ingredients are listed for each product on our website. Naavah Skincare is not responsible for any allergic reactions.

When will I receive my order?

All our products have a freshness guarantee, therefore all orders are handcrafted and made to order. Our orders have a 5-business day processing time. During sales and promotion, there is a 10-business day processing time. Once your order is in the packaging and shipping stage you will receive an email with your tracking number for your package.

What do I do if my order states delivered but I haven’t received it?

  • Please refer to your tracking number. It will state whether your items were delivered to a receptionist, office, or mailbox. Also, check with neighbors to ensure it was not delivered to the wrong address. After these options please contact USPS at 1-800-ASK-USPS® (1-800-275-8777) to inquire about the delivery of your package.
  • Please note: Once the package has been shipped, Naavah Skincare has no control over the delivery of your package. Naavah Skincare is not responsible for lost or stolen packages. Please contact your courier for assistance with filing a claim.

Do you ship internationally?

Naavah Skincare does ship internationally. 

  • Please Note: International orders may be subject to import duty fees/taxes. These fees are the responsibility of the customer. These fees will not be covered nor reimbursed by Naavah Skincare.
  • In addition if your package is abandoned due to nonpayment of custom fees/taxes, Naavah Skincare will refund the order minus shipping and 10% restocking fee.

What do I do if my package is returned to Naavah Skincare?

Please email for further assistance. Please include your name, order number, and verify your address is correct.

The Butter Bar Skincare is not responsible for packages sent to the wrong address. If you place an order using the wrong address and it already shipped, we cannot change it. Your order will be shipped back to us and you will be responsible for reshipping costs. Please make sure the address you use is complete and correct before placing your order.

How can I change my address after I placed an order?

Please send an email to If you order has not been shipped, we may be able to update the address. 

  • Please Note: Address Corrections require a $5.00 processing fee.

Do you have a store location?

We have a store located in Northwest Houston in the Jersey Village area at 10142 Jones Rd. Suite B7 Houston, TX 77065, The Butter Bar Skincare 

What are your store hours?

We are open Sunday-Friday 10 PM to 6 PM. We are closed on Saturday.

Do I need to throw out my products after 90 days?

Our products have a peak potency period ranging from six to twelve months. Anything longer than this time frame cannot sustain the bio-active nature of raw plant material, so we recommend use within this time period. We make our products fresh using ingredients that were just processed and ship directly to our client to ensure what you receive is exceptionally active.

Do you offer Refunds?

We do not offer refunds. All sales are final. Once your order is placed there can not be any changes made. No Exceptions. Please be sure to verify your order as well as the address before submitting.

Do you offer exchanges?

We only exchange items that are damaged or defective during the transit of your package for the original item that was sent. No Substitutions. Please email for further assistance. Please include name, order number, item damaged/defective, and images of damages.

    Can I place orders over the phone?

      We do not take orders over the phone. Orders can be placed through our website or by visiting our Houston Store location at 10142 Jones Rd. Suite B7 Houston, TX 77065.

        Can I order online and pick up my items in the store?

        Orders placed online cannot be picked up at the store location. They will be shipped to the shipping address provided on the order.

        I'd like to find out more about purchasing wholesale, How do I get more information?

        For wholesale pricing and information, please email

        I'd like to discuss Sponsorship Opportunities & Product Donations:

        Sponsorship and donation requests should be sent to

        Can I order online and pick up my items in the store?

        Orders placed online cannot be picked up at the store location. They will be shipped to the shipping address provided on the order.

        Sale items (if applicable)
        Sale items cannot be refunded or exchanged.

        Exchanges (if applicable)
        We only replace items if they are defective or damaged during the transit of your package. If you need to exchange it for the same item, send us an email at

        Depending on where you live, the time it may take for your exchanged product to reach you may vary.